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Using Custom Training

Does my client need to remember a username and password?

Nope! Clients log in using their first initial, last name, date of birth and choose their trainer.

Can trainers see each other’s clients?

No, trainers can only see their own clients and assign workouts to their own clients. In the Facility Version there is also a Lead Trainer, this person can see and administer to all clients in a facility.

What happens to a workout once a client completes it?

It is reshuffled to the bottom of the 5 available workouts a client can choose from.

Trainers can go in whenever they want to assign new workouts to a client.

How much time does the client spend at the kiosk?

Less than 20 seconds—we understand that clients are in the gym to workout, not use a computer.

Can my client use their own iPad to record a workout?

At this time only trainers can use an iPad to record workouts, clients will need to use the paper printout. Our market research indicates that most clients don’t want to deal with carrying around a device in the gym that could potentially be damaged in an environment full of free weights and other people.

Can a trainer use another trainer’s exercises or workouts?

Yes, exercises and workouts go into a shared pool for all trainers to use — however only the trainer that created the exercise, an exercise admin or  gym admin can edit or archive an exercise.

Does a trainer have to use the kiosk in the gym to set up exercises, workouts, assign and record workouts?

No, trainers can use their own computers or mobile/tablet devices for this purpose. Custom Training is available in Safari and Firefox.

How much time will a trainer spend creating exercises, workouts and assigning workouts?

We know you don’t have any time to waste, especially if you are familiar with the one-on-one training model where you only get paid when you are actively working with a client.

That is why we built Custom Training to be as efficient as possible.

Once the initial exercises and workouts are created trainers are spending on average between 10 and 20 minutes per day using the app.

If you spend this time creating and assigning workouts to 20 or more clients this could be the most profitable half hour of your day.

If a trainer leaves a gym can they transfer their client information to a new gym?

No, clients are the property of the Facility.

If a trainer leaves a gym, can they download their client list to take?

If a trainer has the Trainer Version they can take their clients with them wherever they go and even work at multiple facilities.

If you have the Facilities Version clients remain the property of the Facility and a trainer cannot download a list to take with them.